Putting CUSTOMERs CENTRE STAGE. focussing on their requirements.
PUTTING THINGS INTO PERSPECTIVE.
Pure selling is a thing of the past. Nowadays, the client must put the consumer at centre stage – or at least in an ideal world. It is a fact: the perspective of the company is often still a relevant one. But consumers notice when a brand fails to provide them with what they need; when the brand does not know what they want. We maintain that the purely quantitative analysis of information and the accumulation of big data will not produce this knowledge. It will not determine what inspires the customer. Instead, we require other, new forms of information. We set out to understand the specific wishes of consumers, their everyday lives, their needs and expectations. We ask lots of questions to obtain qualitative answers.
We put ourselves in the shoes of the customers to draw the right conclusions. At the end of the day, the consumer creates the foundations for everything we do. Only then are we able to identify and develop the raison d’être of a brand for our clients. To determine what role it must play to continue to be relevant. Only then are we able to come up with strategies and create formats that become a part of life – the whole process is about much more than just selling.